Support

Need some help?

How do I use my Smart Board with the tablet and lessons?

Simply plug the included HDMI cable into the SmartBoard input and use the Smart Board as your projector. You will need to use the tablet to run the lesson and the robots, though we are always working on ways to improve the lessons -- like taking advantage of the additional Smart Board functionality!

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  • Jan 7, 2014 12:03:12 PM

My AR.Drone batteries won't charge/aren't working right. What do I do?

Your AR.Drone uses LiPo batteries. LiPo stands for Lithium Polymer – they’re great because of their light weight and huge power storage abilities, but there are some downsides we’re finding out about. These batteries are very fragile, and there are a few specific procedures for charging and using the batteries that you should know before use.

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  • Nov 4, 2013 5:33:26 PM

My Sphero won't connect to my tablet

Having trouble connecting to your Sphero? There are a few things to try, from checking the charge, to re-pairing, but we also have a software update for Sphero available that might fix things. Update to Version 2 now, if you haven't already!

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  • Oct 25, 2013 1:44:00 PM

RobotsLAB BOX keeps evolving - release notes

We work closely with our amazing teachers and awesome customers to continuously develop more lessons, add features, and improve existing lessons.

We would like to thank our community for all the feedback and the great ideas that we continue to incorporate into the RobotsLAB BOX -- please, keep the suggestions coming!

A new version of the software is released and ready for download every semester -- please make sure your version is up to date. The update process is very easy, just follow the instructions here.

The following is a partial log of the latest changes:

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  • Oct 12, 2013 6:16:00 PM

Is your online checkout certified?

Yes, we are certified through PayPal: the friendliest way to pay for Robots. You can pay with any credit card, or with a PayPal account.

If you can’t or don’t want to pay online, we do accept Purchase Orders from schools sent to us by fax or email. Our Fax number is: 415-276-9057, or by email to sales@robotsLAB.com

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  • Oct 12, 2013 12:03:00 PM

What if I already have one of the robots?

It's always nice to find robotics fans! If you find yourself in the position of already owning some of the robots included in the BOX, you can control some of the robots you already own using our tablet and lessons, we prefer you don't do that:
1.       We want you and your team to focus on teaching, not connecting/disconnecting/hacking etc. Our goal is to make sure the lessons will be ready to run right out of the BOX.
2.       We've made some changes to the default firmware (software) that runs 2 of the robots (AR.Drone and Sphero).
3.       We partnered with the Mobot's manufacturer and totally modified the hardware, adding customized faceplates, bluetooth modules, a caster (and a moustache!), in order to meet the classroom needs
4.       The robotic arm is a unique product we've created from the ground up, to cover all the lessons our teachers recommended.

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  • Oct 8, 2013 12:41:43 PM

What if a robot breaks?

Never fear! Each box comes with a warranty for one year. For more information on what each specific warranty contains see this article on our warranties
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  • Oct 8, 2013 12:34:32 PM

The image coming from my projector is a weird color. What's going on?

If your tablet's screen looks normal, but the image coming from the projector is the wrong color, the issue is probably in either the projector dongle or the projector. If the tablet screen isn't the right color either, go here.

Otherwise, the wear and tear of use can sometimes break a pin loose on the projector dongle that came with your RobotsLAB BOX. When this happens, the image color coming from your tablet gets changed on the way to the projector. Try the dongle and tablet together on a different projector just to make sure -- if the image is still the wrong color on a new projector, the problem probably lies in the dongle. Send us an email with your contact information and BOX serial number, and we'll get a replacement to you as soon as we can!
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  • Oct 8, 2013 10:14:20 AM

Once I have the RobotsLAB-BOX what will I need to do before teaching with it?

Open the box and get acquainted with your new robotic teaching assistants. The tablet and robots are charged and fully configured. We've assembled a Quick Start Guide with a sample lesson to get you going, and we suggest you look over the instructions, review the videos for a few lessons, and do a lesson runthrough or two before demonstrating in front of a class. If you’re more a ‘fly-by-the-seat-of-your-pants’ kind of teacher, then that’s completely up to you, but it’s at your own risk and possible humiliation.   
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  • Oct 7, 2013 5:19:35 PM