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Support

Need some help?

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My school uses a program that connects to projectors/smartboards over Wi-Fi (miracast, chromecast, etc.). Can I use this with the BOX?

Wireless data streaming programs like Miracast and Chromecast are becoming popular ways to reduce the number of wires, plugs, and cables in classrooms. The short answer, though, is that while you can use these technologies to connect your BOX and tablet with a projector, we recommend that you don't. Your tablet for the RobotsLAB BOX uses its Wi-Fi connection to control the AR.Drone included in your kit. If the tablet is connected to a projector over Wi-Fi, then it will not be able to talk to the AR.Drone, which means you will be unable to run the lesson!

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  • Jan 24, 2023 3:14:01 PM

I’m not very good with computers, will it be hard to operate the tablet or the lessons?

Absolutely not. The tablet comes fully charged and preloaded with everything you will need. If you still run into problems we are here for you, just reach out and we’ll be happy to help troubleshoot.

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  • Jan 24, 2023 2:44:12 PM

How do I update my tablet?

We try to release software updates for your RobotsLAB BOX tablet on a regular basis. If you're experiencing any difficulties with your BOX, a software update is often the first thing we recommend to fix things. It's also a great idea just to check in periodically to see if there's a new version, and we'll always send out letters and emails to let you know when we release an update.

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  • Jan 24, 2023 2:34:02 PM

RobotLAB BOX keeps evolving - release notes

We work closely with our amazing teachers and awesome customers to continuously develop more lessons, add features, and improve existing lessons.

We would like to thank our community for all the feedback and the great ideas that we continue to incorporate into the RobotLAB BOX -- please, keep the suggestions coming!

A new version of the software is released and ready for download every semester -- please make sure your version is up to date. The update process is very easy, just follow the instructions here.

The following is a partial log of the latest changes:

 

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  • Oct 12, 2013 6:16:00 PM

I don’t know too much about how robots work, will this be a problem?

Actually, the RobotsLAB-BOX is made with you in mind. We’ve laid out easy to follow, step-by-step visual instructions and instructional videos to make sure you are completely comfortable operating any of the demonstration. You’ll look like a pro, even if it’s your first time working with robots and a tablet. 

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Feel free to contact us or email us if you still need support. 

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  • Oct 7, 2013 2:11:00 PM