When guests step into the lobby of The Ameswell Hotel in Mountain View, California, they encounter more than just sleek design and warm hospitality. They meet the future. With the help of RobotLAB, The Ameswell is integrating cutting-edge service robots that delight guests, support staff, and set a new standard for innovation in the hospitality industry.
Hotels face a familiar challenge: balancing exceptional guest service with operational efficiency. Labor shortages, rising costs, and evolving expectations for seamless experiences push operators to rethink traditional models. That is where robotics comes in.
At The Ameswell, robots are not gimmicks. They are strategic partners that assist with deliveries, guide guests, and free staff to focus on meaningful, human interactions.
The Ameswell partnered with RobotLAB to identify and implement the right robotics solutions for its unique needs.
Robots at the hotel are not just performing tasks. They are enhancing the brand’s eco-conscious, tech-forward identity. Guests encounter robots delivering items to rooms, supporting front-of-house staff, and offering moments of surprise and delight that quickly become part of the Ameswell story.
“We see robotics not as a replacement, but as an enhancement to the guest experience,” shared The Ameswell team in our Breakfast Bytes conversation.
The results are clear:
Faster Service: Robots streamline room deliveries and reduce wait times.
Staff Support: By taking on repetitive tasks, robots give employees more time to connect personally with guests.
Guest Satisfaction: Visitors love the novelty and many share their encounters online, turning robots into brand ambassadors.
Sustainability and Innovation: Robots align with The Ameswell’s forward-looking and environmentally conscious ethos.
Across RobotLAB’s network, service robots have already covered tens of thousands of miles and logged hundreds of thousands of operational hours. Their reliability and impact are proven.
The Ameswell Hotel’s story is just one example of how RobotLAB is helping businesses reimagine service, efficiency, and guest satisfaction. From classrooms to hotels, robots are no longer a vision of the future. They are here today, transforming industries one task at a time.
▶️ Watch the full conversation: Breakfast Bytes Ep. 5 | Robots in Hospitality with The Ameswell Hotel & RobotLAB
👉 Is your business ready to explore robotics? Connect with RobotLAB today.