Support

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Factory Reset Nao Robot 

Disclaimer: The following support solution will erase the memory on NAO. Make sure you are familiar with disc formatting and know/follow the directions before attempting the following. If you have questions, contact us before attempting this solution.

Let’s try to do a factory reset to the robot. (you can follow this video as well https://www.youtube.com/watch?time_continue=171&v=GOroldPAEzE  )

 

Reset Nao Robot-1.jpg

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  • Feb 12, 2018 2:51:13 PM

DoBot Suction cap doesn't hold anything

If you experience a low suction / low pick up rate, you would like to look inside the suction cup and make sure there's no obstruction to the air flow. Sometimes the rubber isn't cut all the way through, you would like to peel it off / remove it, to allow the pump to create the vaccum.

suction  cap.jpg

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  • Feb 1, 2018 5:08:29 PM

NAO Anatomy: Sensing and Movement on Your Robot

The NAO robot has 25 joints and 25 degrees of freedom, or directions in which motion can occur on its body.  (For comparison, the human body has 230 joints and 244 degrees of freedom, wow!)

Nao.jpg

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  • Nov 22, 2017 1:17:19 PM

NAO's basic channel bug is fixed here's what to do

For the past few weeks if you had basic channel installed on your NAO you probably experienced a frustrating problem, the NAO wouldn't hear or understand your commands. It didn't matter what you said among the sentences that NAO is supposed to understand it wouldn't react. It was stuck in listening mode like that 

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  • Aug 7, 2017 11:26:09 AM

NAO robot can't understand voice command

You just received your NAO and you're very excited to discover all it can do and how to use it. You are following all the steps to get started.  The NAO has just registered to the basic channel and it's now ready to engage and interact with you. He's looking at you and you ask " Hello NAO, what can you do ?" The robot looks at you and ignores you . You try again " hey NAO, what can you do ?" ... nothing. As if you were not here. You try another sentence "What's your name?" .. silence, nothing. How frustrated this can be, it's new and already broken. What's wrong with its microphones?

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  • Jul 26, 2017 3:21:32 PM

“Warning: the motors are not updated, the robot will not move”                                              What should I do?

I have a warning about motors not updated. It says: “Warning: the motors are not updated, the robot will not move”.

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  • Jul 14, 2017 2:03:44 PM

[Support] NAO says: "Error 501, I can't connect to Cloud services, my system date is wrong"

1/ Make sure your robot is properly connected to your network (or directly to your computer).

If you're not sure, press NAO's chest button once. The robot should say his IP address (write it down, you'll need it).

2/ Download and Install the software PuTTY on your computer. You can find it here.

3/ Open the software PuTTY and type your NAO's IP address in the "HOST NAME" field. Confirm by cliking on "OPEN".

PuTTY NAO.png

If you get the PuTTY security alert window, just click on YES.

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  • Jul 12, 2017 4:56:42 PM

How do I use my Smart Board with the tablet and lessons?

Simply plug the included HDMI cable into the SmartBoard input and use the Smart Board as your projector. You will need to use the tablet to run the lesson and the robots, though we are always working on ways to improve the lessons -- like taking advantage of the additional Smart Board functionality!

 

Smart-board.jpg

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  • Jan 7, 2014 12:03:12 PM

My AR.Drone batteries won't charge/aren't working right. What do I do?

Your AR.Drone uses LiPo batteries. LiPo stands for Lithium Polymer – they’re great because of their light weight and huge power storage abilities, but there are some downsides we’re finding out about. These batteries are very fragile, and there are a few specific procedures for charging and using the batteries that you should know before use.

ar_drone_power_edition_orange.png

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  • Nov 4, 2013 5:33:26 PM