Be part of a company defining a new segment in franchising-Robotics!

Join our dynamic and growing team in Southlake, TX as a Franchise Success Manager at RobotLAB! We are the most experienced and trusted robotics company in the world, specializing in turn-key robot solutions for businesses of all sizes. With a diverse range of innovative technologies, we are committed to shaping the future of automation and empowering our clients with cutting-edge solutions.

We have set out to grow our franchise family extensively in 2024, with a commitment to excellence and innovation and an understanding that their success is our success. As a Franchise Success Manager, you will play a crucial role in supporting our franchisees, driving business growth in their respective territories, and ensuring the overall success of our franchise network.

Position Overview:

We are seeking a highly motivated and experienced Franchise Success Manager to join our team. The ideal candidate will have a proven track record as a franchise business consultant or in franchise operations, and a deep understanding of the franchise industry. You will provide guidance, support, and training to our franchise partners, ensuring they have the tools and knowledge to succeed. You will be an essential bridge between our brand and our franchisee community, fostering strong relationships and driving mutual growth.

Responsibilities:

• Franchisee Support: Provide ongoing support and guidance to franchisees, ensuring they adhere to brand standards, operational procedures, and best practices. Act as the primary point of contact for franchise partners, addressing their questions, concerns, challenges, and feedback promptly.
• Performance Analysis: Conduct regular assessments of franchisee performance through financial analysis, operational reviews, and KPI tracking. Develop action plans to address areas of improvement.
• Training and Development: Organize and conduct training programs for franchisees to enhance their skills in areas such as customer service, sales, and operational efficiency. Ensure they are up to date on the latest operational guidelines, marketing strategies, and product information.
• Market Analysis: Stay informed about industry trends, market conditions, and competition to provide strategic recommendations for franchisee success.
• Business Planning: Collaborate with franchisees to develop business plans, set goals, and implement strategies to achieve and exceed targets.
• Operational Excellence: Monitor and maintain quality and brand standards across the franchise network, ensuring consistency in customer experience and brand representation. Ensure franchisee adherence to operational guidelines and compliance requirements.
• Communication: Foster open and effective communication between the corporate office and franchisees. Act as a liaison to address concerns, provide updates, and facilitate collaboration.

Qualifications:

• Minimum of 3 years of experience in franchise operations, as a franchise business consultant, or a similar role.
• Strong understanding of financial analysis, business development, and operational management.
• Excellent communication and interpersonal skills.
• Ability to travel as needed to support franchise locations.
• Proven ability to analyze data, identify trends, and implement effective strategies.
• Problem solving mindset with the ability to multi-task.

Benefits:

• Competitive salary and performance-based incentives
• Paid Time Off
• Health, dental, and vision insurance
• Ongoing training and professional development opportunities

Notes:

This is an in-person role in our Southlake, TX office. You must reside within, or within commuting distance from zip code 76092.

If you are a results-driven and passionate professional with a background in franchise operations, we invite you to apply for this exciting opportunity. Join our team and contribute to the success and growth of our franchise network.

To apply, please submit your resume, cover letter, and salary expectations to craig.tyler@robotlab.com.

RobotLAB, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.