Terms & Conditions

Know what you agree to


  1. Manufacturer’s Terms and Conditions apply for every robot.
  2. The robots are for customer use only, not for retail or reselling purposes.
  3. Returns will be accepted with a 20% restocking fee, only for unopened products, within 30 days from purchase. Opening the box means you are waiving your right for a refund. Before shipping back a product - please send an email to: support (at) robotlab.com and ask for an RMA form. We can't guarantee a proper handling of products sent without a proper RMA form from us.
  4. US customers: In a situation where the robot needs to be shipped back for repair under manufacturer’s warranty, the customer should pay the shipping to and from RobotLAB office.
  5. Customers outside the USA will also have to ship the broken units to and from RobotLAB at their cost. When shipping to RobotLAB, it is advised to mark the shipment as a "temporary import for repair", and include the serial number of the product on the documentation in order to avoid taxes going out and back into the customer's country.
  6. The customer is not allowed to make any modifications on the robot’s hardware.
  7. Opening the robot’s shell will void the warranty.
  8. Batteries are covered under warranty for three (3) months from purchase date.
  9. In any case, customized products can not be returned for a refund.
  10. Services, can be cancelled up to 1 week before the service date. Once provided, no refund will be issued.
  11. All Prices are before any applicable tax. (Sales tax, VAT, Tariffs or any other government-issued tax)


  1. Training, if purchased, will be scheduled at least 2 weeks in advanced directly with RobotLAB representative at training (at) RobotsLAB.com
  2. The training is provided online or on the customer premises Monday to Friday, 9am-5pm PT.
  3. The customer must provide a room with a projector, so the course teacher will be able to easily share his screen with the group
  4. On-site training schedule - 1 or 2 full working days. From 9am to 5pm.
  5. Training includes hotel and other travel costs.
  6. During the training, RobotLAB will provide code samples and other related materials.



RobotLAB Warranty (if purchased) includes 1 year of extended warranty (given a continuous warranty coverage at all time since the initial warranty expiration) which includes normal wear and tear, breakage, software updates, (as allowed by manufacturers) defects, and other issues that may arise during normal use. Force majeure, neglect and misuse are not covered under this warranty.

Swap program (if purchased) provides business continuity for your Robot. A replacement robot will be shipped within 1 business day after your Customer Success Manager determines that a robot needs a repair in the lab. (Return shipping and swap shipping included, original robot will not be returned). Robot must be under warranty (purchased separately) to be eligible for a swap.

In any case, batteries are covered for three months from the original purchase date and are not included in any warranty extension.


If purchased, RobotLAB support can include the following services:

  • Support Level 1 includes 1 year of RobotLAB email support including answers to customers' questions; product workarounds where possible etc.
  • Support Level 2 includes 1 year of RobotLAB access to RobotLAB's Slack Support Channel for live chat with technical team (link will be shared with eligible customers), and access to phone, email and video calls for support on demand.


This agreement is interpreted and enforced in accordance with the laws of California. RobotLAB Inc. and the Client both accept the exclusive jurisdiction of Californian courts. Any dispute regarding this agreement will be settled by the relevant courts of the state of California.



Content published on this website (digital downloads, images, texts, graphics, logos) is the property of RobotLAB and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of RobotLAB, with copyright authorship for this compilation by RobotLAB.



The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.


License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in our sole discretion.

We reserve the right to change these terms and conditions at any time without prior notice. 

In this agreement, "we", "us", "our" etc. refer to RobotLAB Inc. a DE company.