Terms & Conditions

Know what you agree to


  1. Manufacturer’s Terms and Conditions apply for every robot.
  2. The robots are for customer use only, not for retail or reselling purposes.
  3. Returns will be accepted with a 20% restocking fee, only for un-opened products, within 30 days from purchase. Opening the box means you are waiving your right for a refund. Before shipping back a product - please send an email to: support@robotlab.com and ask for an RMA form. We can not guarantee a proper handling of products sent without a proper RMA form from us.
  4. In a case of a need to ship the robot for repair under manufacturer’s warranty, the shipping cost will be divided half by half. The customer should pay the shipping to the manufacturer’s office, and the manufacturer will cover the shipping back to the customer.
    1. Customers outside the USA will have to ship the broken units to RobotLAB and pay for the return shipment from RobotLAB. RobotLAB will cover the shipping to and from the manufacturer. When shipping to RobotLAB, it is advised to mark the shipment as a "temporary import for repair", and include the serial number of the product on the documentation in order to avoid taxes going out and back into the customer's country.
  5. The customer is not allowed to make any modifications on the robot’s hardware.
  6. Opening the robot’s shell will void the warranty.
  7. Batteries are covered under warranty for three (3) months from purchase date.
  8. All Prices are before any applicable tax. (Sales tax, VAT, Tariffs or any other government-issued tax)




  1. Training, if purchased, will be scheduled at least 2 weeks in advanced directly with RobotsLAB representative at training@RobotsLAB.com
  2. The training is provided online or on the customer premises.
  3. The customer has to provide a room with a projector, so the course teacher will be able to easily share his screen with the group
  4. On site training schedule – 1 or 2 full working days. From 9am to 5pm.
  5. Training includes hotel and other travel costs.
  6. During the training, RobotsLAB will provide code samples and other related materials.



Applicable law:

 This agreement is interpreted and enforced in accordance with the laws of California. RobotsLAB Inc. and the Client both accept the exclusive jurisdiction of Californian courts. Any dispute regarding this agreement will be settled by the relevant courts of the state of California.




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License and Site Access


We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.



We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.

We reserves the right to change these terms and conditions at any time without prior notice.