RobotLAB Inc. Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.RobotLAB.com and RobotLAB Inc. (“RobotLAB,” “we,” “us,” or “our”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to RobotLAB Inc. include www.RobotLAB.com and RobotLAB.

The RobotLAB website is an eCommerce and product recommendation site. By using the RobotLAB website, you consent to the data practices described in this statement.

Collection of Your Personal Information

RobotLAB may collect personally identifiable information through its website, such as your name, email address, and contact details. If you purchase RobotLAB products and services, we collect billing and credit card information, when provided, to complete the purchase transaction.

RobotLAB may also collect anonymous demographic information that is not unique to you, such as your age or gender. By providing your phone number, you agree to receive SMS and calls at your provided number for service and marketing. Carrier rates may apply. We may modify or end SMS services without notice.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information about your computer hardware and software may also be automatically collected by RobotLAB. This can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the RobotLAB website.

RobotLAB encourages you to review the privacy statements of any websites you choose to link to from RobotLAB so that you can understand how those websites collect, use, and share your information. RobotLAB is not responsible for the privacy statements or other content on websites outside of the RobotLAB website.

Use of Your Personal Information

RobotLAB collects and uses your personal information to operate its website(s) and deliver the services you have requested.

RobotLAB may also use your personally identifiable information to inform you of other products or services available from RobotLAB and its affiliates. RobotLAB may also contact you via surveys to conduct research about your opinion of current services or potential new services.

RobotLAB does not sell, rent, or lease its customer lists to third parties.

RobotLAB may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. RobotLAB may share data with trusted partners to perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to RobotLAB, and they are required to maintain the confidentiality of your information.

RobotLAB may keep track of the websites and pages our users visit within RobotLAB, in order to determine which RobotLAB services are most popular. This data is used to deliver customized content and advertising within RobotLAB to customers whose behavior indicates that they are interested in a particular subject area.

RobotLAB will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served on RobotLAB or the site;
(b) protect and defend the rights or property of RobotLAB; or
(c) act under exigent circumstances to protect the personal safety of users of RobotLAB, or the public.

SMS Policy

Product Description
By providing your mobile phone number, you consent to receive SMS messages from RobotLAB Inc. related to customer service messages and assistance from our team.

Message Frequency
Message frequency may vary.

Message and Data Rates
Standard message and data rates may apply depending on your carrier.

SMS Consent Disclosure
By providing your number, you agree to receive communications by text message about customer service from RobotLAB Inc. You may opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

Opting Out
You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at support@robotlab.com.

Privacy Policy
Your phone number will be handled in accordance with this Privacy Policy. We do not sell or share your phone number with third parties except as required by law.

Use of Cookies and Tracking Technologies

The RobotLAB website may use “cookies” and similar technologies to help personalize your online experience. A cookie is a small text file placed on your device by a web server. Cookies cannot be used to run programs or deliver viruses to your computer.

One of the primary purposes of cookies is to save you time. For example, if you personalize RobotLAB pages or register with the RobotLAB site, a cookie helps RobotLAB recall your information on subsequent visits.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. If you choose to decline cookies, some website features may not function properly.

Analytics and Third-Party Tracking

RobotLAB uses first-party and third-party analytics tools, such as Google Analytics, Meta Pixel, Microsoft Clarity, and similar technologies, to understand and improve website performance. These tools may collect limited technical data (for example, device type, IP address, pages visited, and time on site) and not personal information.

RobotLAB does not intentionally intercept or transmit the textual content of user-entered data to third-party tracking tools. All analytics partners act solely under RobotLAB’s instruction and may not use data for their own purposes.

You may manage or withdraw consent at any time via the “Manage Cookies” option on your browser.

Security of Your Personal Information

RobotLAB secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through encryption such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

RobotLAB does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, you must ask your parent or guardian for permission to use this website.

Disconnecting Your RobotLAB Account from Third-Party Websites

You may connect your RobotLAB account to third-party accounts. By doing so, you acknowledge and agree that you are consenting to the continuous release of information about you to others in accordance with your privacy settings on those sites.
You may disconnect your account from third-party websites at any time by visiting your “My Account” page or contacting us via email or telephone.

California Residents (CCPA and CIPA Notice)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Invasion of Privacy Act (CIPA).

RobotLAB does not intentionally intercept or record communications in transit. We operate consent mechanisms to ensure that any analytics or advertising tools function only after user approval.

You may request information about our data-handling practices, access or deletion of your personal data, or limitation of certain processing by contacting info@robotlab.com. We will respond within forty-five (45) days of receiving your verified request.

CCPA Compliance Statement

To the extent that RobotLAB stores Personal Information subject to the CCPA, RobotLAB will assist customers with their obligation to respond to consumer requests to exercise their rights under the CCPA by securely deleting or destroying Personal Information pertaining to a consumer identified by the customer where such Personal Information is within possession or control of RobotLAB.

RobotLAB will Process Personal Information only on the customer’s behalf, in the context of services provided pursuant to the applicable agreement.

If the services involve processing deidentified and/or aggregated information, RobotLAB will do so only with data that has been properly deidentified or aggregated. RobotLAB will maintain appropriate safeguards to prevent reidentification.

RobotLAB maintains a written comprehensive data security program and appropriate organizational and technical measures to protect Personal Information against unauthorized access or loss. Persons authorized to access such data are bound by confidentiality obligations.

RobotLAB will notify customers without undue delay if it learns of unauthorized access, use, modification, disclosure, or loss of Personal Information in its possession or control. RobotLAB will provide reasonable assistance and cooperation in the remediation or investigation of any security breach.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt out of receiving certain communications. You can opt out by:

• Visiting: www.robotlab.com/opt-out

• Emailing: info@robotlab.com

• Calling: +1 (415) 702-3033

Changes to This Statement

RobotLAB will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to stay informed of how we protect your information.

Regarding VR Expedition 2.0 App

RobotLAB does not track teacher or student devices, app usage, or login information. The VR Expeditions 2.0 app is designed to operate offline in classrooms, without any internet connection, so tracking is not possible.

GDPR Compliance

RobotLAB is committed to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679, which regulates the processing of personal data of individuals within the European Union.

For the purposes of GDPR, RobotLAB Inc. is both a Data Controller and Data Processor of your personal data.

Legal Basis for Data Processing

RobotLAB processes personal data based on one or more of the following legal bases:

• Consent

• Contract

• Legal Obligation

• Legitimate Interests

Data Collection and Use

We collect and use personal data only as necessary for the purposes for which it was obtained. The types of personal data we may collect include identity data, contact data, financial data, and technical data.

Data Subject Rights

Under the GDPR, you have the right to access, rectification, erasure, restriction, portability, and objection.

Data Security

RobotLAB takes appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

International Data Transfers

RobotLAB may transfer personal data to countries outside the EEA. When such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Contact Information

RobotLAB Inc.
1900 W. Kirkwood Blvd., Suite 5500C
Southlake, TX 76092
Email: info@robotlab.com
Phone: +1 (877) 626-8522