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Meet your new Digital Team Member!


AI-enabled Avatar Solution by RobotLAB

Scale and automate your customer service with intelligent AI-service agents.


The RobotLAB Avatar Solution brings AI-powered customer service to retail stores, restaurants, hotels and hospitals with custom digital characters that bring cognitive empathy and give full attention to your customers.

Whether you're chronically understaffed or looking to scale your business, the RobotLAB Avatar Solution helps you create new revenue opportunities as well as reduce the cost of labor by automating customer service.

Our digital avatars are trained to have a meaningful interactive conversation about your brand and products or services with a customer. They are engaging, smart and always available to provide a better customer experience.

The RobotLAB Avatar Solution allows integrated real-time collaboration services with third-party applications such as POS, reservations or inventory management systems. 

The RobotLAB Avatar solution is cross-platform and works with tablets, mobile devices and kiosks. We can either offer you an all-in-one solution or the software if you already have the devices.

RobotLAB customizes the script and dialogs to meet your unique needs, and incorporates your branding with specific graphics and a personalized digital character.

Our avatars not only answer questions correctly and even upsell services, but they also empathize with customers and are able to give recommendations based on their profile.



Avatar Use Case Restaurant

How can I use the Avatar in a hotel, a restaurant or an airport?

In the hospitality industry, the customer experience is everything. Avatars give the opportunity to provide a unique and personalized interaction 24/7, helping you save on human resources, increase customer satisfaction, promote services and help customers more efficiently.

For hotels, Avatars can be used as a personal concierge that assist the guest to do self check-in, answer FAQs or promote onsite amenities. For restaurants, Avatars can be set up on each table to help customers ordering food, promote today's special or give wine pairing recommendations. For airports, Avatars can be set up at multiple strategic locations to give directions or give flight status updates in the desired language.

Retail / Banking

Avatar example Use-Case Retail

How can I use the Avatar in a store or a bank branch?

Whether is it for brick-and-mortar stores or for online shopping, Avatars can act as store-in-store promoters. They can make product recommendations and help customers find their way around the store and among the products. They can also gather customers’ opinions through feedback surveys. This provides you with valuable information on the buying behavior and preferences of your target group.



Avatar example Use-Case Hospital

How can I use the Avatar in a hospital or an assisted living facility?

Today's healthcare system faces two major problems. One is labor shortage as demand grows. Another one is geography when a person lives in a rural area or is quarantined and needs to be assessed. Our healthcare avatar can engage with patients from a device connected anywhere in the world and provides follow-up care. For example, It can analyze the patient's condition and provides insights into what steps patients should improve their health. It can also be used as a companion, particularly for elderly to fight against loneliness and social isolation.



Avatar example Use-Case Museum

How can I use the Avatar for HR? 

An avatar can check in visitors and customers as a receptionist and inform their contact person within the company about the arrival. Or he can work as an internal help desk and answer employees’ questions. He can also ask employees about their well-being and make suggestions to improve their mood.




Avatar Air-Port as Check-In

How can I use the Avatar in a school or training center?

Digital teaching applications have not only become part of everyday life in professional training. In school life, too, digital media are now integrated into the learning process as standard. With emotionalizing avatars, the learning effect can be maximized in any case. Avatars react to emotions and facial expressions and can respond to questions.



Government & Public Administration

Court Building

How can I use the Avatar in a court or a municipality?

An avatar can check in visitors and customers as a receptionist and inform their contact person within the company about the arrival. Or he can work as an internal help desk and answer employees’ questions. He can also ask employees about their well-being and make suggestions to improve their mood.




The many advantages in using an avatar

Avatars are perfectly suited to emotionalize sales and
consulting moments and thus to leave a lasting mark on the customer experience

No Expensive Hardware

Avatars can be integrated on any Android device. Thus, you do not need to buy special and expensive hardware.

High Scalability

The uses of avatars are almost unlimited. They can add value to almost any application and make the use of multiple avatars possible..

Ready 24/7

As soft robots, avatars are ready for use at any time. You do not need to provide separate personnel to be able to map many application scenarios.

Without Human Support

Avatars are installed once and can autonomously and proactively address customers thanks to AI connection by RMS.

Reduced Personnel Costs

You don’t need to provide additional staff to operate the avatars. Interacting with them is intuitive and straightforward.

No Maintenance Costs

Avatars are a pure software solution and can be easily integrated on Android devices. Thus, you have no maintenance effort and save associated costs.


Emotional intelligence

Avatars are the optimal complement for application scenarios of many groups. They can solve the problems of the most diverseRobotLAB-Avatar application groups, thanks to real-time emotional reactions.

  • User perception
  • Perception of the environment
  • User recognition + memory
  • Proactivity
  • Interaction zones (distance detection)
  • Conversational guidance
  • Interaction by voice, touch and gestures