By Tiffany Harper
Remote work was on the periphery of the work culture for many years until the pandemic struck, and there was a shift to the remote work culture. While many organizations thought this was a temporary shift, it soon became evident that it is here to stay. The many benefits that organizations have reaped from this work culture mean they are more willing to adapt to it. For example, a remote work survey by PwC found that most employees now prefer to work remotely for at least three days a week since the pandemic. It gives employees control over their work schedule, and companies also have a financial incentive to continue this work model because it helps the enterprise save a lot of funds.
While the remote work model has clear benefits, it may not be clear how it can be achieved. In addition, business leaders and organization heads are starting to see that the technologies and strategies that ensure that they switch to remote work quickly do not have long-term sustainability. However, technologies such as artificial intelligence (AI) and robotic process automation can close the gap between short-term strategies and a permanent infrastructure that can accommodate the new realities of the organization.
When automation software is implemented strategically, it helps businesses to overcome some of the challenges they’re facing and brings the future to them:
Automation reduces the burden for IT departments.
The operations team had to carry most of the burdens in the aftermath of the sudden shift to the remote work culture. According to the authors at write my essay UK, they had the responsibility to set up the employees within their home offices and also ensure that they maintain the security of the organization’s data. This role became even more defined in the following months. They had to help others overcome several challenges relating to remote technology rather than focus on the strategic transformation projects to push its progress.
With automation, IT teams have the crucial technical support that takes away their workload and allows them to complete more complex tasks. They can deploy several software robots within the contact centers to respond quickly to support tickets and help employees maintain productivity by eliminating assistance wait times. These robots can pull major information that solves employee requests, aggregate data from several sources when they are needed, and find out the best way to improve a situation with AI. If the work requires that a human tackles it, the robot will at least compile all the information necessary for IT team members to engage with and solve the problem faster.
Robots are capable of executing time-consuming and repetitive activities such as data collection. This ensures that the IT team has more time for digital transformation initiatives, such as leading the way for technologies that maintain business continuity and help the business to achieve more.
Automation ensures that employees have access to the legacy system from home.
In a recent article by cv writing service, it was noted that the data management system that is considered the backbones of organizations was not created or adopted to support employees working outside the office. As a result, legacy systems have struggled with the integration of modern technologies that make remote working a possibility. When employees don’t have access to the necessary information for their jobs, productivity will stunt at a large scale.
However, trying to modernize old systems has a plethora of challenges that come with it. First, these programs have been integrated very deeply into the business operations, so replacing or revamping them by powering them down may bring the business to a complete stop. This is not something that anyone wants for their business. Additionally, projects that involve this level of change may take years before they are accomplished, given the number of dependencies that must be accounted for in the company’s ecosystem.
So rather than overhauling the legacy system – and risk losing data and disrupting the workflow – the ideal solution is for organizations to leverage automation. This will help to securely cover-up for the differences between the homes and offices of the employees. For systems that cannot grant remote device access, organizations may deploy robots to lift the data from these systems and distribute it to the employees. There are several benefits to derive from having robots that can automatically pull up data from the system, and one of them is that it helps create unified information access. In most cases, business data are stored across several systems in an organization. This means that a lot of time will be lost while tracking down this data, especially since the employees are working more from home than in the office. However, by using automation software, organizations can save their employees time and confusion. In addition, this helps to facilitate collaboration between the widespread workforces.
In the same PwC survey mentioned earlier, 65% of company executives claim that being in the office environment is “very important” as it helps increase the employees’ productivity. This means that organizations have to find a way to make up for the communication and collaboration opportunities employees are missing out on from not seeing in person.
According to Aussiessay, the first step to achieving this is ensuring that employees have time to connect more with themselves. This is something that can be achieved easily with automation.
Similar to how automation helps ease the everyday stressors from the workloads of IT teams, employees across several departments in the organization can also free up their to-do lists with responsibilities such as invoice processing and software testing using automation. These tasks normally take hours and are completed within minutes using automation, and they are done with increased accuracy. This means that employees will spend less time trying to correct any mistakes along the line.
Automation ensures that employees do not have too much clerical work bogging them down. This allows them to dedicate more of their energy towards working together and creating strategies with each other. This becomes more beneficial to the organization as the employees can come up with the level of innovation that the business needs to increase its ROI and remain competitive.
On the back of a study by UiPath, it was revealed that more than 60% of employees believe that robotic process automation (RPA) ensures that they have increased human interactions because it helps to restructure their work.
Although many organizations didn’t have plans for the prolonged sustenance of remote work, they have the technology they need to make it happen with automation. Automation also ensures that businesses don’t have to slow down or reduce their initiatives for digital transformation to help them maintain their status quo as the employees continue to work remotely. This moment is one that companies can leverage upon as a catalyst to transform into a fully automated and agile enterprise – even with their employees working from home.
Remote work is now the new face of the work culture. However, it is crucial to add automation to the remote work culture to make it sustainable. This article discusses how automation makes this a reality.
About the author:
Tiffany Harper is a training guru who’s been working in the corporate sector as a technology expert for several years now. She is a management graduate and loves to share her experience through blogs and expert articles with one essay writer. For her love of writing, she provided online consultations for the dissertation writing services while working with BrillAssignment. Please do not hesitate to contact her on LinkedIn.