RobotLAB Service

Service & Support Plans

Protect uptime, reduce service surprises, and give your team a clearer path to support after deployment. RobotLAB service plans are designed for real robot operations, from routine maintenance needs to higher-priority response and replacement protection.

Compare plan coverage

Below is a side-by-side comparison of current service and support plan levels, aligned to the service language currently published in RobotLAB’s Terms & Conditions. Coverage may vary by robot model, deployment setup, statement of work, and approved service scope.

SERVICE & SUPPORT PLANS

Every robot we deploy comes backed by a plan designed to protect your investment. Browse our Service & Support Plans below and choose the level of coverage that fits your operation — from essential warranty coverage to full Platinum support with guaranteed response times.

SERVICE & SUPPORT PLANS

Category	Basic	Silver	Gold	Platinum
Best For	Standard warranty coverage with service billed as needed	Teams that want predictable remote support during business hours	Operations that want stronger warranty protection and repair-shipping coverage	High-dependency environments that need premium support, maintenance, and swap protection
Warranty Coverage on Robot*	12 months	12 months	12 months	12 months
Warranty Coverage on Batteries and Chargers*	3 months	3 months	3 months	3 months
Software Updates	Yes	Yes	Yes	Yes
Technical Support Access	Billed hourly plus mileage	Unlimited phone and email support, 9am-5pm CST	Unlimited phone and email support	Unlimited phone, email, and private Slack support
Shipping for Repair	Customer pays shipping for warranty repairs	Customer pays shipping to RobotLAB; RobotLAB covers return shipping after repair	RobotLAB covers shipping both ways for repair	RobotLAB covers shipping both ways for repair
Preventive Maintenance	Not included	Not included	Not included in published terms	Yearly onsite preventive maintenance
Swap Program	Not included	Not included	Not included	If a covered robot fails to perform as outlined in the SOW, replacement ships within 2 business days
Training Refresh	Not included	Not included	Not included in published terms	Yearly refresher online training
Care Pack (Consumables)	Pay as you go	Pay as you go	Pay as you go	Available for eligible equipment
Trade-In Program	Not included	Not included	Not included in published terms	Eligible

*Misuse & Abuse Coverage not included.

(1): One annual shipment of consumables is provided, containing all replacement parts and supplies needed to support a full year of standard robot operation.

Which plan is right for you?

Select the support level that best matches your operating environment and service expectations.

Basic

Best for teams that want standard warranty coverage and prefer service on an as-needed basis.

Silver

Best for organizations that want unlimited weekday phone and email support with clearer repair-handling coverage.

Gold

Best for operations that want stronger warranty and support coverage without stepping up to the full Platinum continuity package.

Platinum

Best for high-dependency environments that need premium support access, yearly preventive maintenance, and swap-program protection.

Important coverage notes

For complete legal coverage terms, warranty exclusions, service conditions, and plan-specific details, review RobotLAB’s General Terms & Conditions.

* Misuse, abuse, neglect, and force majeure are not covered. Battery coverage is limited to 3 months from the original purchase date.

Terms control

This page is intended as a planning summary. Final coverage depends on the signed agreement, statement of work, eligible equipment, and the current Terms & Conditions.

Need plan guidance?

Our service team can help confirm which plan language applies to your robot model, deployment scope, and operating environment.

Need help choosing the right support plan?

Our team can help you evaluate deployment size, service expectations, and support needs to recommend the best fit for your environment.

Talk to Our Service Team Read Terms & Conditions

Full-Service
Solutions

Local Service, tailored to YOUR needs!

With RobotLAB, you get more than just robots - you gain a dedicated, LOCAL robotics partner.

We offer comprehensive services including on-site deployment and training, account management, content creation, system integration, and preventive maintenance. Our expert team provides detailed Standard Operating Procedures and cheat sheets to support your staff. With locations nationwide and globally, our sales, service, and repair centers are always nearby.

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Financing Available

Affordable Monthly Payments on Robots

Opt for financing to spread out payments, maintain cash flow, and ensure your financial flexibility remains strong.

Our comprehensive financing options simplify the process of bringing a robot to your organization, ensuring affordability and ease. Collaborating with trusted finance partners, we shop for the most competitive rates tailored to your credit profile and unique needs. This ensures you can benefit from manageable monthly payments, bringing advanced robotics technology within your reach without financial strain.

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