First, let's figure out what the problem might be. Is the Tablet physically damaged (broken case, shattered screen, broken button)? Or is it just not working properly?
Is your tablet just behaving oddly? Not turning on, crashing, making noise but nothing shows up on the screen? Having trouble connecting to your robots? The two best fix-it paths: Charge it, and/or Update it!
If the tablet is physically damaged, we are happy to supply you with a new tablet so you can keep teaching and using your BOX. Depending on the warranty level you purchased and/or the nature of the damage, there may be a charge involved with the replacement. No matter what's happened or what's covered, we want you to get the most from your BOX -- give us a call as soon as possible so we can determine exactly what's gone wrong and get a fresh tablet to you as quickly as we can!