Support

Need some help?

How do I use my Smart Board with the tablet and lessons?

Simply plug the included HDMI cable into the SmartBoard input and use the Smart Board as your projector. You will need to use the tablet to run the lesson and the robots, though we are always working on ways to improve the lessons -- like taking advantage of the additional Smart Board functionality!

 

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  • Jan 7, 2014 12:03:12 PM

My AR.Drone batteries won't charge/aren't working right. What do I do?

Your AR.Drone uses LiPo batteries. LiPo stands for Lithium Polymer – they’re great because of their light weight and huge power storage abilities, but there are some downsides we’re finding out about. These batteries are very fragile, and there are a few specific procedures for charging and using the batteries that you should know before use.

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  • Nov 4, 2013 5:33:26 PM

My Sphero won't connect to my tablet

Having trouble connecting to your Sphero? There are a few things to try, from checking the charge, to re-pairing, but we also have a software update for Sphero available that might fix things. Update to Version 2 now, if you haven't already!

   #1 Give Sphero a good shake; if it doesn’t light up, or if it only shows a red light, the robot needs to be charged (see Charging my Sphero). If you see a pattern of three colors (remember them for step two) then your Sphero is charged; once you’ve determined that you have a fully charged robot and if you’re still having connection problems move on to step two!
     #2 Grab your tablet and turn it on; from the tablet’s homescreen tap on the screen and drag/swipe to the left with your finger to reveal a second panel of apps. Click on the one labeled "Settings." 

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  • Oct 25, 2013 1:44:00 PM

What if a robot breaks?

Never fear! Each box comes with a warranty for one year. For more  information on what each specific warranty contains see this article on our warranties

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  • Oct 8, 2013 12:34:32 PM

The image coming from my projector is a weird color. What's going on?

If your tablet's screen looks normal, but the image coming from the projector is the wrong color, the issue is probably in either the projector dongle or the projector. If the tablet screen isn't the right color either, go here.

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  • Oct 8, 2013 10:14:20 AM

My tablet is broken. What do I do?

First, let's figure out what the problem might be. Is the Tablet physically damaged (broken case, shattered screen, broken button)? Or is it just not working properly?

Is your tablet just behaving oddly? Not turning on, crashing, making noise but nothing shows up on the screen? Having trouble connecting to your robots? The two best fix-it paths: Charge it, and/or Update it!

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  • Oct 7, 2013 4:59:44 PM

My school uses a program that connects to projectors/smartboards over Wi-Fi (miracast, chromecast, etc.). Can I use this with the BOX?

Wireless data streaming programs like Miracast and Chromecast are becoming popular ways to reduce the number of wires, plugs, and cables in classrooms. The short answer, though, is that while you can use these technologies to connect your BOX and tablet with a projector, we recommend that you don't. Your tablet for the RobotsLAB BOX uses its Wi-Fi connection to control the AR.Drone included in your kit. If the tablet is connected to a projector over Wi-Fi, then it will not be able to talk to the AR.Drone, which means you will be unable to run the lesson!

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  • Oct 7, 2013 2:44:04 PM

My Mobot won't connect to my tablet.

Follow the respective instructions.

  New_RoverBot

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  • Oct 7, 2013 2:39:00 PM

My ARMBot won't connect with my tablet

How to connect the ARMBot to your tablet:

   #1 Make sure ARMBot is plugged in securely. Unlike the other robots in the RobotsLAB BOX, ARMBot needs to be connected to an outlet in order to work. The ARMBot uses the largest charger cable and power supply inside the Accessories Kit.

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  • Oct 7, 2013 2:33:31 PM