Expeditions 2.0 troubleshooting

Student devices lose the connection. Nothing will connect. The app freezes when I press "play". We've seen it all and found the solution!

If you are experiencing a problem with the Expeditions 2.0 program, the very first thing to check is that your devices are running the most up to date app versions. You can find the version number by holding the icon for two seconds then selecting "App Data". The most current version of the teacher app is 2.46 and the most current version of the student app is 2.41. If you need to update the app, Contact Support.

NAO robot apps download guide with STEMLAB

How to download apps for your NAO robot using STEMLAB? 

What if a robot breaks?

Never fear! Each box comes with a warranty for one year. For more  information on what each specific warranty contains see this article on our warranties

Expeditions 2.0 App Keeps Stopping

You dig out your VR kit, run VR Expeditions 2.0, and it says there is an update. So you update only to find that your student devices are giving you an error "The app keeps stopping". 

Breathe - there IS a solution!

Help! I bought the standard box and now I want to upgrade to the deluxe!

It’s your lucky day; you can upgrade at any time. Please note that the extended warranty and 1 year subscription start from the original purchase date, not the upgrade purchase date. See more about warranties 

NAO's basic channel bug is fixed here's what to do

For the past few weeks if you had basic channel installed on your NAO you probably experienced a frustrating problem, the NAO wouldn't hear or understand your commands. It didn't matter what you said among the sentences that NAO is supposed to understand it wouldn't react. It was stuck in listening mode like that 

My ARMBot won't connect with my tablet

How to connect the ARMBot to your tablet:

   #1 Make sure ARMBot is plugged in securely. Unlike the other robots in the RobotsLAB BOX, ARMBot needs to be connected to an outlet in order to work. The ARMBot uses the largest charger cable and power supply inside the Accessories Kit.

Can I purchase a warranty? What’s included?

Each RobotsLAB-BOX comes with a 1 year warranty. The Deluxe BOX covers the following: 3 free hardware repairs (including robots, tablet, or accessories) and free shipping.

Autonomous Cars Firmware Update *Old Version not in use

Has your RobotLAB  Autonomous Car been connecting to Bluetooth, and seemingly connecting to Orchestra, but not responding to any of the code you write?

You don’t have a lemon, your car just needs a Firmware update! Follow these simple steps to get your car running again.

My AR.Drone batteries won't charge/aren't working right. What do I do?

Your AR.Drone uses LiPo batteries. LiPo stands for Lithium Polymer – they’re great because of their light weight and huge power storage abilities, but there are some downsides we’re finding out about. These batteries are very fragile, and there are a few specific procedures for charging and using the batteries that you should know before use.