1/ Make sure your robot is properly connected to your network (or directly to your computer).
If you're not sure, press NAO's chest button once. The robot should say his IP address (write it down, you'll need it).
2/ Download and Install the software PuTTY on your computer. You can find it here.
3/ Open the software PuTTY and type your NAO's IP address in the "HOST NAME" field. Confirm by clicking on "OPEN".
So you just received your new NAO robot... the first thing you want to do is charge it for at least 90 minutes. Another tip to keep the battery fresh, you should charge it at least once every 90 days (especially if you are not going to be using it for a period of time). As an example, summertime, when you go on break, charge it before you go and charge it once again when you return, this will keep the lithium ion battery from depleting and good to go.
Now, enjoy your NAO robot have a great day
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Disclaimer: The following support solution will erase the memory on NAO. Make sure you are familiar with disc formatting and know/follow the directions before attempting the following. If you have questions, contact us before attempting this solution.
Let’s try to do a factory reset to the robot. (you can follow this video as well https://www.youtube.com/watch?time_continue=171&v=GOroldPAEzE )
If you experience a low suction / low pick up rate, you would like to look inside the suction cup and make sure there's no obstruction to the air flow. Sometimes the rubber isn't cut all the way through, you would like to peel it off / remove it, to allow the pump to create the vaccum.
If you’re unable to find an answer on our website, fill out the form below to start a ticket. We normally aim to respond to all emails within a few days.