General Terms

Manufacturers' Terms and Conditions apply to every robot, except NAO and Pepper robots, which are entirely covered by these RobotLAB Terms and Conditions.

The robots are for customer use only and may not be resold or used for retail purposes.

Returns are accepted with a 25% restocking fee, only for unopened products, within 30 days from purchase. Opening the box waives the right to a refund. Before shipping a product back, email support@robotlab.com to request an RMA form. RobotLAB cannot guarantee proper handling of products returned without a valid RMA form.

U.S. customers: when a robot needs to be shipped back for repair under the manufacturer's warranty, the customer is responsible for shipping to and from the RobotLAB office.

Customers outside the United States are also responsible for shipping the unit to and from RobotLAB at their own cost. When shipping to RobotLAB, the customer should mark the shipment as a "temporary import for repair" and include the serial number on the documentation to avoid taxes on the outbound and return legs.

The customer may not modify the robot's hardware. Opening the robot's shell voids the warranty.

Batteries are covered under warranty for three (3) months from the purchase date. Manufacturers advise charging batteries at least once every three months when not in active use.

Customized products are not eligible for refund.

Services may be canceled up to one week before the scheduled service date. Once a service has been provided, no refund will be issued.

All prices are exclusive of any applicable tax (sales tax, VAT, tariffs, or any other government-issued tax).

The early-termination fee on a lease or payment plan is 50% of the total remaining contract balance, plus the return of the robot in working condition.

On-Site Installation Terms

If on-site installation services have been purchased, the customer is solely responsible for ensuring the installation site is fully prepared and accessible on the scheduled installation date. The arrival of the RobotLAB installation team at the customer's premises constitutes the commencement of the installation and the effective installation date.

If installation cannot be completed due to site conditions outside RobotLAB's control, including but not limited to incomplete construction, lack of required network access, or modifications to the floor plan, RobotLAB reserves the right to invoice the corresponding project milestone, which is deemed earned as though the installation had been completed.

If additional site visits are required as a result of such delays or conditions, the customer is responsible for all associated costs incurred by RobotLAB for each additional trip, including travel, labor, and accommodation expenses.

Site readiness is the sole responsibility of the customer. A site deemed "non-ready" is not grounds for withholding or delaying payment. Late payments are subject to the maximum interest charge or late fee permitted under applicable law, calculated on a monthly basis.

Robot-as-a-Service (RaaS)

These RaaS Terms govern the Robot-as-a-Service subscription provided by RobotLAB Inc. ("Provider") to the customer ("Subscriber" or "Customer"). By subscribing to a RaaS plan, the customer agrees to these terms.

1. Service Description

RobotLAB provides robots and related services, including hardware, software, and support, under a subscription model. The subscription includes:

• The use of robotic equipment
• Software updates and remote monitoring
• Maintenance and technical support
• Optional training and onboarding services

2. Subscription Term & Renewal

• Term. The initial subscription term begins on the date of robot deployment and lasts for the period specified in the contract.
• Renewal. Unless terminated in accordance with this Agreement, the subscription will automatically renew for successive periods of the same length.
• Termination. The customer agrees to pay a 3-month penalty for early termination, and during the first year the customer agrees to pay for the full first-year commitment.

3. Payment Terms

• Subscription Fees. The customer agrees to pay the fees associated with the RaaS plan as outlined in the service agreement.
• Billing Cycle. Payments are due monthly or annually, as specified in the agreement.
• Late Payments. Late payments may result in service suspension. A late fee of 1.5% per month, or the maximum amount allowed by law, may apply.
• Price Adjustments. RobotLAB reserves the right to adjust subscription fees upon renewal with at least 30 days' notice.
• Cash Payments. RobotLAB operates as a cashless business. All payments must be made through accepted non-cash methods, including checks, wire transfers, ACH transfers, credit cards, and debit cards. Cash deposits made directly into RobotLAB's designated bank account will be accepted; the depositor expressly acknowledges and agrees that such transactions are irrevocable and non-refundable, and waives any right to request, claim, or receive a refund of those funds. This policy is necessary to ensure compliance with applicable anti-money-laundering and financial regulations.

4. Financing of Equipment

• Third-Party Financing. Financing of robotic equipment is outsourced to RobotLAB's financial partner, Ascentium Capital. RobotLAB does not provide financing services and is not responsible for financing approvals.
• No Guarantee of Approval. The customer acknowledges that financing approval is determined solely by Ascentium Capital, and that RobotLAB makes no representations or guarantees regarding financing eligibility or terms.
• Independent Agreement. Any financing agreement between the customer and Ascentium Capital is separate from the RaaS subscription agreement and does not affect the customer's obligations to RobotLAB.

5. Ownership & Usage Rights

• Ownership. All robotic hardware, software, and associated components remain the property of RobotLAB unless otherwise stated in the financing agreement with Ascentium Capital.
• Usage Rights. The customer receives a non-exclusive, non-transferable right to use the robots and software for the duration of the subscription.
• Restrictions. The customer may not modify, resell, rent, or lease the robots, nor attempt to reverse-engineer the software.

6. Maintenance & Support

Maintenance and support coverage depends on the plan selected by the customer. Coverage levels, response times, swap programs, preventive maintenance, and shipping responsibilities are all defined on the current Service & Support Plans page.

7. Customer Responsibilities

• Proper Use. The customer agrees to use the robots in compliance with safety guidelines and operational requirements.
• Environmental Conditions. The customer must ensure a suitable operating environment (power supply, connectivity, workspace, etc.).
• Data Security. The customer is responsible for protecting sensitive data and complying with all applicable data privacy laws.

8. Liability & Indemnification

• Limitation of Liability. RobotLAB is not liable for indirect, incidental, or consequential damages resulting from robot usage.
• Indemnification. The customer agrees to indemnify RobotLAB against claims, damages, or liabilities arising from misuse or third-party claims related to the customer's operations.

9. Termination & Return of Equipment

• Termination for Breach. RobotLAB may terminate the agreement if the customer violates these terms and fails to remedy the breach within 10 days of notice.
• Return of Equipment. Upon termination, the customer must return all robotic equipment in good working condition. Failure to do so may result in additional fees.

10. Confidentiality & Data Usage

• Confidentiality. Both parties agree to keep proprietary information confidential and not disclose it to third parties.
• Data Usage. RobotLAB may collect and analyze usage data to improve services but will not share sensitive data without consent.

11. Miscellaneous

• Force Majeure. Neither party is liable for delays due to events beyond their control (natural disasters, strikes, supply-chain disruptions, etc.).
• Amendments. RobotLAB reserves the right to modify these terms, with prior notice to the customer.

By subscribing to a RaaS plan, the customer acknowledges and agrees to these Terms and Conditions.

Service & Support Plans

RobotLAB offers four service and support tiers, Basic, Silver, Gold, and Platinum, each defining warranty coverage, technical support hours, shipping responsibility, preventive maintenance, swap eligibility, and SLA response times. Coverage details and the current plan matrix are maintained on the Service & Support Plans page and supersede any older plan descriptions referenced elsewhere.

Extended warranty (one year of additional coverage past initial expiration) and add-on support packages are available on request and are governed by the same plan terms. Batteries are covered for three months from the original purchase date and are not included in any extended-warranty add-on.

Training

If purchased, training will be scheduled at least two weeks in advance directly with a RobotLAB representative at training@robotlab.com.

Training is delivered online or on the customer's premises, Monday through Friday, 9 a.m. to 5 p.m. Pacific Time.

For on-site training, the customer must provide a room with a projector so the instructor can share their screen with the group.

On-site training is one or two full working days, 9 a.m. to 5 p.m. Travel and accommodation costs are included.

During the training, RobotLAB will provide code samples and other related materials.

Release and Waiver of Liability

This Release and Waiver of Liability Agreement (the "Agreement") is entered into between RobotLAB Inc. ("Party A") and the undersigned customer ("Party B") as of the date of execution. Party A and Party B are collectively referred to as the "Parties."

1. Release and Waiver of Liability

In consideration of the services provided by Party A, including but not limited to the provision of maps and cartographic services, Party B hereby releases, waives, discharges, and covenants not to sue Party A, its employees, agents, officers, directors, affiliates, contractors, and any associated entities (collectively, the "Released Parties") from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of or related to any loss, damage, injury, or death that may be sustained by Party B, its customers, clients, employees, or any third parties acting on behalf of Party B (collectively, the "Affected Parties"), or to any property belonging to Party B or the Affected Parties, whether caused by the negligence of the Released Parties or otherwise.

2. Refusal of Remapping and Customer Modifications

If the customer refuses remapping by RobotLAB Inc. and opts to change, alter, or modify the map on their robot independently, the customer agrees to absolve and release RobotLAB Inc. and its employees of any responsibility, including for physical, bodily, or mental harm, or death.

3. Waiver of Liability for Docking and Working Stations

Where any item, including docking or working stations, is connected to a customer's water or electrical system, Party A and its employees are not liable for any resulting damages, including property damage, personal injury, or consequential damages from flooding, fire, or electrical malfunction. Party B assumes full responsibility for ensuring proper installation and compliance with applicable safety standards.

4. Exclusion of Liability for Negligence and Warranty Limitations

Party A is not responsible for any damages arising from Party B's or any third party's negligence. Incidents due to improper use, inadequate maintenance, or other negligence are strictly excluded from warranty coverage and liability.

5. Assumption of Risk

Party B acknowledges that altering or changing the commodity, including the map provided by Party A, involves significant risks, including physical or mental harm, bodily injury, or death. Party B voluntarily assumes all risks associated with such actions, whether intentional or not.

6. Indemnification

Party B agrees to indemnify, defend, and hold harmless the Released Parties from any and all claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of Party B's decision to change, alter, or modify the commodity provided by Party A. This includes claims resulting from physical or mental harm, death, property damage, or data loss, and applies regardless of whether Party B consulted with Party A prior to such changes.

7. No Reliance

Party B acknowledges that they are not relying on any statements, representations, or promises made by Party A or its representatives other than those expressly stated in this Agreement.

8. Limitation of Liability

In no event shall RobotLAB Inc.'s total liability, whether in contract, tort, or otherwise, exceed the total amount paid by the customer for the specific product or service giving rise to the claim.

9. Binding Arbitration and Class Action Waiver

Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The customer agrees that any dispute shall be conducted only on an individual basis and not in a class, consolidated, or representative action.

10. Force Majeure

RobotLAB Inc. is not liable for any failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, acts of war, or governmental restrictions.

11. Attorney's Fees and Costs

If RobotLAB Inc. prevails in any dispute arising under or related to this Agreement, Party B agrees to reimburse RobotLAB Inc. for all reasonable attorney's fees and court costs incurred.

12. Successors and Assigns

This Agreement is binding upon and inures to the benefit of the parties and their respective successors, assigns, heirs, and representatives.

13. Entire Agreement and Severability

This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior understandings or agreements. If any provision is found invalid, the remaining provisions remain in full force and effect.

Elevator Integration

For robots equipped with elevator-integration functionality, the customer acknowledges that the installation and configuration of the elevator interface are the sole responsibility of the customer. RobotLAB's role is limited to supplying the elevator-calling module and completing the installation of the robot itself.

The customer must ensure that all elevator-integration work is carried out by licensed and qualified professionals in accordance with all applicable building codes, safety standards, and regulations. RobotLAB and its affiliates, including employees, contractors, and franchisees, do not install, supervise, or certify any elevator systems or third-party integrations.

By purchasing a robot that includes elevator-integration capabilities, the customer agrees that RobotLAB and its affiliates are not liable for any damage, malfunction, or injury arising from or related to elevator integration, including improper installation, system failure, or non-compliance with safety standards. RobotLAB's responsibility remains limited to its own products and services, specifically the robot and the provided elevator-calling module.

The customer further agrees to indemnify and hold harmless RobotLAB and its affiliates from any third-party claims, losses, or damages resulting from the customer's elevator-integration activities or from the actions of third parties engaged by the customer to perform such work.

Applicable Law

This agreement is interpreted and enforced in accordance with the laws of Texas. RobotLAB Inc. and the client both accept the exclusive jurisdiction of Texas courts in Tarrant County. Any dispute regarding this agreement will be settled by the relevant courts of the State of Texas.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of RobotLAB and its content creators and is protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of RobotLAB, with copyright authorship for this compilation by RobotLAB.

Communication

All communication with RobotLAB is electronic. Each time you send us an email or visit our website, you are communicating with RobotLAB. You consent to receive communications from us. If you subscribe to news on our website, you will receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, and other communications we provide to you electronically meet any legal requirement that such communications be in writing.

License and Site Access

RobotLAB grants you a limited license to access and make personal use of this website. You may not download or modify it without written consent from RobotLAB.

RobotLAB reserves the right to terminate accounts, edit or remove content, and cancel orders at its sole discretion.

RobotLAB reserves the right to change these terms and conditions at any time without prior notice.

In this agreement, "we", "us", and "our" refer to RobotLAB Inc., a Delaware company.