RobotLAB Service

Service & Support Plans

Four service tiers built for real robot operations. Faster response times, onsite labor, preventive maintenance, swap protection, and consumables coverage scale up as your uptime requirements scale up.

Compare plan coverage

Side-by-side comparison of the four RobotLAB service plans: Basic, Silver, Gold, and Platinum. Coverage may vary by robot model, deployment setup, and statement of work. For full warranty exclusions and service conditions, see RobotLAB’s Terms & Conditions.

Every robot we deploy comes backed by a service plan designed to protect your investment. Browse the four RobotLAB Service & Support Plans below and pick the level of coverage that fits your operation, from essential warranty coverage all the way to full Platinum support with a guaranteed 24-hour response.

SERVICE & SUPPORT PLANS

Category	Basic	Silver	Gold	Platinum
Best For	Standard warranty coverage with service billed as needed	Predictable remote support during business hours	Stronger warranty + onsite service and faster response	High-dependency operations that require premium service, onsite same-day or next-day support, swap protection, and consumables coverage
Warranty Coverage on Robot*	12 months	12 months	12 months	12 months
Warranty Coverage on Batteries and Chargers*	3 months	3 months	3 months	12 months
Software Updates	Yes	Yes	Yes	Yes
Access to Technical Support	Paid by hour + Mileage	Unlimited	Unlimited	Unlimited
Response Time	Within 4 business days	Within 72 hours	Within 48 hours	Within 24 hours
After Business Hour Support	Paid by hour + Mileage	Paid by hour + Mileage	Included	Included
Labor & Travel	Paid by hour + Mileage	Remote	Onsite	Onsite (Same-Day or Next-Day Guarantee)
Pick-Up & Return Service	Paid by hour + Mileage	Included	Included	Included
Preventive Maintenance Visits	Paid by hour + Mileage	Paid by hour + Mileage	1 per year	1 per year
Refresh or New Staff Training (onsite or remote)	Paid by hour + Mileage	Paid by hour + Mileage	Paid by hour + Mileage	1 per year
On-Demand Mapping & Settings Refresh	Paid by hour + Mileage	Paid by hour + Mileage	Paid by hour + Mileage	1 per year
Swap Program	Not included	Not included	Not included	Guaranteed replacement shipped within 72 hours
Care Pack (Consumables)	Pay-As-You-Go	Pay-As-You-Go	Pay-As-You-Go	Included (1)
Trade-In Program	Not included	Not included	Yes, discounted	Yes, discounted

*Misuse & Abuse Coverage not included.

(1): One annual shipment of consumables is provided, containing all replacement parts and supplies needed to support a full year of standard robot operation.

Which plan is right for you?

Pick the support level that matches your operating environment, response-time expectations, and uptime requirements.

Basic

Standard warranty plus pay-as-you-go service.

12-month robot warranty
4 business-day response
Service billed by hour + mileage

Silver

Predictable remote support during business hours.

Unlimited remote technical support
72-hour response
Pick-up and return service included

Gold

Onsite labor, faster response, yearly preventive maintenance.

Unlimited technical support
48-hour response
After-hours support included
Onsite labor & travel
1 preventive maintenance visit per year
Trade-in eligible at a discounted rate

Platinum

Premium continuity for high-dependency operations.

24-hour response
Same-day or next-day onsite
12-month battery & charger warranty
1 preventive maintenance visit per year
1 yearly training refresh
1 yearly mapping & settings refresh
Swap program: replacement shipped within 72 hours
Care Pack (consumables) included , 1 annual shipment
Trade-in eligible at a discounted rate

Important coverage notes

* Misuse and abuse coverage is not included.

(1) One annual shipment of consumables is provided, containing all replacement parts and supplies needed to support a full year of standard robot operation.

For complete warranty exclusions, service conditions, and plan-specific terms, review RobotLAB’s General Terms & Conditions.

Terms control

This page is a planning summary. Final coverage depends on the signed agreement, statement of work, eligible equipment, and the current Terms & Conditions.

Need plan guidance?

Our service team can confirm which plan fits your robot model, deployment scope, and operating environment.

Need help choosing the right support plan?

Our team can help you evaluate deployment size, response-time expectations, and continuity needs to recommend the best fit for your environment.

Talk to Our Service Team Read Terms & Conditions

Full-Service
Solutions

Local Service, tailored to YOUR needs!

With RobotLAB, you get more than just robots - you gain a dedicated, LOCAL robotics partner.

We offer comprehensive services including on-site deployment and training, account management, content creation, system integration, and preventive maintenance. Our expert team provides detailed Standard Operating Procedures and cheat sheets to support your staff. With locations nationwide and globally, our sales, service, and repair centers are always nearby.

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Financing Available

Affordable Monthly Payments on Robots

Opt for financing to spread out payments, maintain cash flow, and ensure your financial flexibility remains strong.

Our comprehensive financing options simplify the process of bringing a robot to your organization, ensuring affordability and ease. Collaborating with trusted finance partners, we shop for the most competitive rates tailored to your credit profile and unique needs. This ensures you can benefit from manageable monthly payments, bringing advanced robotics technology within your reach without financial strain.

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