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My tablet is broken. What do I do?

First, let's figure out what the problem might be. Is the Tablet physically damaged (broken case, shattered screen, broken button)? Or is it just not working properly?

Is your tablet just behaving oddly? Not turning on, crashing, making noise but nothing shows up on the screen? Having trouble connecting to your robots? The two best fix-it paths: Charge it, and/or Update it!

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  • Oct 7, 2013 4:59:44 PM

My school uses a program that connects to projectors/smartboards over Wi-Fi (miracast, chromecast, etc.). Can I use this with the BOX?

Wireless data streaming programs like Miracast and Chromecast are becoming popular ways to reduce the number of wires, plugs, and cables in classrooms. The short answer, though, is that while you can use these technologies to connect your BOX and tablet with a projector, we recommend that you don't. Your tablet for the RobotsLAB BOX uses its Wi-Fi connection to control the AR.Drone included in your kit. If the tablet is connected to a projector over Wi-Fi, then it will not be able to talk to the AR.Drone, which means you will be unable to run the lesson!

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  • Oct 7, 2013 2:44:04 PM

My Mobot won't connect to my tablet.

Follow the respective instructions.


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  • Oct 7, 2013 2:39:00 PM

My ARMBot won't connect with my tablet

How to connect the ARMBot to your tablet:

   #1 Make sure ARMBot is plugged in securely. Unlike the other robots in the RobotsLAB BOX, ARMBot needs to be connected to an outlet in order to work. The ARMBot uses the largest charger cable and power supply inside the Accessories Kit.

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  • Oct 7, 2013 2:33:31 PM

My ARDrone won't connect to my tablet

How to connect ARDRONE with your tablet:

   #1 Are we charged? Locate ARDrone’s battery (either in the Accessories Kit or inside the ARDrone under the Styrofoam sheath), plug the battery into its charger, and the charger into an outlet. If the charger lights up green, your battery is fully charged. If you see a red light, your battery needs to be charged. Leave the battery plugged in for at least an hour, or until the charger turns green. Once ARDrone is fully charged, connect the battery to the robot, wait until the blades each move slightly and make a sound and then move on to step two.

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  • Oct 7, 2013 2:24:15 PM

My AR.Drone isn't flying to the right height

The software on your tablet is designed to limit the height of your drone to 2 meters. If the drone is flying much higher or lower than it is commanded to, there are two possible solutions

1) Have you updated your tablet lately? We regularly release software updates designed to get the best performance from all of the robots. Follow these instructions to update your tablet, check #2, and try again!

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  • Oct 7, 2013 2:16:59 PM

I’m not very good with computers, will it be hard to operate the tablet or the lessons?

Absolutely not. The tablet comes fully charged and preloaded with everything you will need. If you still run into problems we are here for you, just reach out and we’ll be happy to help troubleshoot.


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  • Oct 7, 2013 2:11:30 PM

I don’t know too much about how robots work, will this be a problem?

Actually, the RobotsLAB-BOX is made with you in mind. We’ve laid out easy to follow, step-by-step visual instructions and instructional videos to make sure you are completely comfortable operating any of the demonstration. You’ll look like a pro, even if it’s your first time working with robots and a tablet. 


Feel free to contact us or email us if you still need support. 

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  • Oct 7, 2013 2:11:00 PM

How many robots are included in the standard v.s. deluxe BOX

Each box contains the same four robots; the deluxe version features more lessons and a better warranty. 

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  • Oct 7, 2013 2:05:58 PM

How long is the lifespan of one RobotsLAB-BOX?

Like most things, the greater care, the longer its life will be. You can also extend the life of your BOX by purchasing the extended warranty The subject matter and lessons, possibly to the displeasure of some students, are timeless.

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  • Oct 7, 2013 1:55:38 PM