Support

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How do I delete a lesson from my classes on EngageK12!

The short answer is that to delete a lesson from a class you need to send us an email for our team to delete it for you. Please email support@RobotLAB.com with the name of the class and which lesson in that class you want to delete. We will delete the lesson or the class within 24hours when the request is made during working days.

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  • Jul 25, 2018 11:30:12 AM

NAO's basic channel bug is fixed here's what to do

For the past few weeks if you had basic channel installed on your NAO you probably experienced a frustrating problem, the NAO wouldn't hear or understand your commands. It didn't matter what you said among the sentences that NAO is supposed to understand it wouldn't react. It was stuck in listening mode like that 

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  • Aug 7, 2017 11:26:09 AM

NAO robot can't understand voice command

You just received your NAO and you're very excited to discover all it can do and how to use it. You are following all the steps to get started.  The NAO has just registered to the basic channel and it's now ready to engage and interact with you. He's looking at you and you ask " Hello NAO, what can you do ?" The robot looks at you and ignores you . You try again " hey NAO, what can you do ?" ... nothing. As if you were not here. You try another sentence "What's your name?" .. silence, nothing. How frustrated this can be, it's new and already broken. What's wrong with its microphones?

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  • Jul 26, 2017 3:21:32 PM

“Warning: the motors are not updated, the robot will not move”                                              What should I do?

I have a warning about motors not updated. It says: “Warning: the motors are not updated, the robot will not move”.

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  • Jul 14, 2017 2:03:44 PM