Support

Need some help?

Download 2019 Product Catalog Now
Read more
  • Jul 18, 2018 12:25:10 PM

3D Printer Filament Not Loading

If you are having problems loading filament into one of the extruders, perform the following steps:
1. Using the LCD panel, navigate to Utilities > Filament Options > Unload. This option heats the extruders.
2. Make a fresh cut at the end of the filament. It is important that the filament have no bends in it. If there are bends, cut off the bent section of filament.
3. Insert the filament into the hole at the top of the extruder. Keep pushing it in until you start to see plastic come out of the nozzle.
You might have to apply some pressure.
4. When the filament is successfully loaded, set the extruder lever arm to the closed position.

Read more
  • Jul 18, 2018 12:04:43 PM

3D Printer Replicator Shakes

Your MakerBot Replicator will shake during printing if you print at high speeds with acceleration turned off.
Attempting to print at high speeds with acceleration turned off can harm your MakerBot Replicator.
To check and change the Acceleration setting, go to the LCD menu on your Replicator MakerBot 2X and navigate to Info and Settings > General Settings > Accelerate.
You can turn acceleration off and on. Acceleration is turned on by default. If you have acceleration turned off, you should not print at speeds above 40 mm/s.

Read more
  • Jul 18, 2018 12:01:41 PM

3D Printer Extrusion Stops

There are a few problems that can cause your MakerBot Replicator to stop extruding. Use this checklist to determine the cause and appropriate solution.

Read more
  • Jul 18, 2018 11:59:17 AM

3D Printed Objects Are Difficult to Remove from the Build Plate

If printed objects are difficult to remove from the build plate, try these solutions:
• Wait for the build plate to cool down. Objects will detach more easily when both the plastic and the plate are cool.

Read more
  • Jul 18, 2018 11:53:14 AM

3D Printed Objects Do Not Stick to the Build Plate

If printed objects are not sticking to the build plate, try these solutions:

Read more
  • Jul 18, 2018 11:42:21 AM

My AR.Drone keeps losing the WiFi connection

Is your drone acquiring and then dropping your WiFi signal, over and over again? We've only seen this happen a few times, but it's a frustrating problem so we wanted to share our fixes. This problem seems to crop up only in a specific situation: you're using the AR.Drone in a room with a metal subfloor, and/or you're using the AR.Drone somewhere with a bunch of competing WiFi networks. We tend to see this happen at convention centers, and the good news is that there's nothing wrong with your AR.Drone or BOX -- it's just the space you're using it in has some signal pollution that makes it hard for the Drone to function at its best. Simply move the Drone to a new location and try again. The problem should disappear!

Read more
  • Jul 17, 2018 10:42:55 AM

How do I use my Smart Board with the tablet and lessons?

Simply plug the included HDMI cable into the SmartBoard input and use the Smart Board as your projector. You will need to use the tablet to run the lesson and the robots, though we are always working on ways to improve the lessons -- like taking advantage of the additional Smart Board functionality!

 

Smart-board.jpg

Read more
  • Jan 7, 2014 12:03:12 PM

My AR.Drone batteries won't charge/aren't working right. What do I do?

Your AR.Drone uses LiPo batteries. LiPo stands for Lithium Polymer – they’re great because of their light weight and huge power storage abilities, but there are some downsides we’re finding out about. These batteries are very fragile, and there are a few specific procedures for charging and using the batteries that you should know before use.

ar_drone_power_edition_orange.png

Read more
  • Nov 4, 2013 5:33:26 PM