Student devices lose the connection. Nothing will connect. The app freezes when I press "play". We've seen it all and found the solution!
If you are experiencing a problem with the Expeditions 2.0 program, the very first thing to check is that your devices are running the most up to date app versions. You can find the version number by holding the icon for two seconds then selecting "App Data". The most current version of the teacher app is 2.46 and the most current version of the student app is 2.41. If you need to update the app, Contact Support.
If you are having trouble resetting your Tour Creator password, Contact Support.
There are two problems you might experience when creating tours in Tour Creator:
I created a project in Tour Creator but it isn’t showing up on the tablet.
"My Tours" has an unpublished project even though I selected “Publish” in Tour Creator.
Both of these problems stem from the Tour Creator login email address and the Expeditions 2.0 Activation Code.
This post has the solution for the following problems:
When I open Expeditions 2.0, I can’t see all of the headings on the left side.
Expeditions 2.0 is not displaying correctly.
Parts of Expeditions 2.0 are missing
If the menu on the left side of Expeditions 2.0 does not go all the way down to “Settings”, you may need to change your display settings.
If you’re unable to find an answer on our website, fill out the form below to start a ticket. We normally aim to respond to all emails within a few days.