Student devices lose the connection. Nothing will connect. The app freezes when I press "play". We've seen it all and found the solution!
If you are experiencing a problem with the Expeditions 2.0 program, the very first thing to check is that your teacher device is running the most up to date version. You can find the version number by opening the app and checking the bottom left corner of the Browse page. The most current version of the teacher app is 2.40. If you need to update the app, Contact Support.
If you are having trouble resetting your Tour Creator password, Contact Support.
There are two problems you might experience when creating tours in Tour Creator:
I created a project in Tour Creator but it isn’t showing up on the tablet.
"My Tours" has an unpublished project even though I selected “Publish” in Tour Creator.
Both of these problems stem from the Tour Creator login email address and the Expeditions 2.0 Activation Code.
This post has the solution for the following problems:
When I open Expeditions 2.0, I can’t see all of the headings on the left side.
Expeditions 2.0 is not displaying correctly.
Parts of Expeditions 2.0 are missing
If the menu on the left side of Expeditions 2.0 does not go all the way down to “Settings”, you may need to change your display settings.
If you’re unable to find an answer on our website, fill out the form below to start a ticket. We normally aim to respond to all emails within a few days.