Expeditions 2.0 troubleshooting

Student devices lose the connection. Nothing will connect. The app freezes when I press "play". We've seen it all and found the solution!

If you are experiencing a problem with the Expeditions 2.0 program, the very first thing to check is that your devices are running the most up to date app versions. You can find the version number by holding the icon for two seconds then selecting "App Data". The most current version of the teacher app is 2.46 and the most current version of the student app is 2.41. If you need to update the app, Contact Support.

Expeditions 2.0 App Keeps Stopping

You dig out your VR kit, run VR Expeditions 2.0, and it says there is an update. So you update only to find that your student devices are giving you an error "The app keeps stopping". 

Breathe - there IS a solution!

Tour Creator Troubleshooting

If you are having trouble resetting your Tour Creator password, Contact Support.

There are two problems you might experience when creating tours in Tour Creator:

I created a project in Tour Creator but it isn’t showing up on the tablet.

"My Tours" has an unpublished project even though I selected “Publish” in Tour Creator.

Both of these problems stem from the Tour Creator login email address and the Expeditions 2.0 Activation Code.

Expeditions 2.0 is Not Displaying Correctly

This post has the solution for the following problems:

When I open Expeditions 2.0, I can’t see all of the headings on the left side.

Expeditions 2.0 is not displaying correctly.

Parts of Expeditions 2.0 are missing

If the menu on the left side of Expeditions 2.0 does not go all the way down to “Settings”, you may need to change your display settings.