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Expeditions 2.0 App Keeps Stopping

Expeditions 2.0 Logo (4)You dig out your VR kit, run VR Expeditions 2.0, and it says there is an update. So you update only to find that your student devices are giving you an error "The app keeps stopping". 

Breathe - there IS a solution!

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  • Jan 17, 2024 8:16:27 AM

NAO or Pepper Robot Does Not Respond When I Talk To It


Both NAO and Pepper can be programmed to respond to a variety of stimuli, or programmed to engage in back and forth conversations. This is not a default behavior however, and your NAO or Pepper will not respond to any conversation until you teach it how to.

One easy way to do this is to install something called “Basic Channels” from the Aldebaran Cloud store. Basic Channels is a packaged set of dialog programs that makes the robot conversational right away.

If your NAO or Pepper used to respond to you and recently stopped, it is possible that the volume of the robot has been turned down so low that its answers are inaudible. It is also possible that a microphone is malfunctioning in the head. If you believe this to be the case, Contact Support.


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  • Jan 18, 2023 2:04:26 PM

Expeditions 2.0 troubleshooting

Expeditions 2.0 Logo (4)Student devices lose the connection. Nothing will connect. The app freezes when I press "play". We've seen it all and found the solution!

If you are experiencing a problem with the Expeditions 2.0 program, the very first thing to check is that your devices are running the most up to date app versions. You can find the version number by holding the icon for two seconds then selecting "App Data". The most current version of the teacher app is 2.46 and the most current version of the student app is 2.41. If you need to update the app, Contact Support.

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  • Jan 18, 2023 2:03:14 PM

Tour Creator Troubleshooting

Logo Tour creator-black background copyIf you are having trouble resetting your Tour Creator password, Contact Support.

There are two problems you might experience when creating tours in Tour Creator:

I created a project in Tour Creator but it isn’t showing up on the tablet.

"My Tours" has an unpublished project even though I selected “Publish” in Tour Creator.

Both of these problems stem from the Tour Creator login email address and the Expeditions 2.0 Activation Code.

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  • Jan 18, 2023 1:55:28 PM

Expeditions 2.0 is Not Displaying Correctly

Expeditions 2.0 Logo (4)This post has the solution for the following problems:

When I open Expeditions 2.0, I can’t see all of the headings on the left side.

Expeditions 2.0 is not displaying correctly.

Parts of Expeditions 2.0 are missing

If the menu on the left side of Expeditions 2.0 does not go all the way down to “Settings”, you may need to change your display settings.

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  • Jan 18, 2023 1:46:25 PM

Pepper Does Not Start

Pepper management

If you push Pepper's chest button and nothing happens, don't panic. In almost every case an unresponsive Pepper is caused by one of two things: a depleted battery or the emergency stop button. Both can be checked easily.

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  • Jan 18, 2023 11:15:54 AM

NAO or Pepper Robot giving "Error 713"

NAO Error 1a-1

Error 713: I can’t move anymore. I detected an error on n of my vital devices: [list n devices].

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  • Jan 18, 2023 11:14:56 AM

NAO Does Not Finish Booting

NAO does not finish booting up.


In rare cases, after a NAOqi update or factory reset, NAO will get “stuck” during its boot process and will never finish booting up. If you have been waiting (and waiting, and waiting) for NAO to finish booting up, there is probably a solution. This problem can usually be identified by the ear LEDs or the chest button LED.

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  • Jan 18, 2023 11:13:21 AM

Is My NAO Battery Okay?

Does my NAO have a battery problem?

As long as the battery is inside the NAO, it is delivering a small amount of electricity to the robot, even while shut down. If the NAO sits for a long time unused, the battery can become so depleted that it can no longer be charged.

If you suspect this is the case for your battery, here are some of the telltale signs:

  • Your charger light turns green in just seconds when you plug in the NAO battery.
  • Your “fully charged” NAO only runs for a few seconds, or shuts down before it finishes booting up.


  • Your NAO turns off instantly if you unplug the charger.


If you conclude that you need a new battery, head to https://www.robotlab.com/store/battery to purchase a new one.

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  • Jan 18, 2023 11:11:41 AM

NAO Robot Does Not Stand Up

NAO Error 1a-2

There are two common reasons a NAO will not stand up. One of them can be fixed by the customer with a computer and the other requires shipping the NAO for service.

Rather than try to distinguish between the two cases, it is easier to simply attempt the intervention and test the result. Your NAO will need to be connected to a WIFI network or hardwired to your computer, and you will need to SSH into the NAO. We use the program PuTTY for this purpose, but you can also use a Command Prompt.

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  • Jan 18, 2023 11:10:36 AM