<img alt="" src="https://secure.smart-enterprise-52.com/266730.png" style="display:none;">

Support

Need some help?

Download 2023 K-12 Catalog

Choregraphe Error: msvcr100.dll Was Not Found

Did you recently install Choregraphe 2.8.5 or higher for your V6 and received this error? Choregraphe-bin.exe – System error The code execution cannot proceed because MSVCR100.dll was not found. Reinstalling the program may fix this problem.

There are actually two files you might need to add manually to your system folder in order to get Choregraphe operational again.

Read more
  • Feb 26, 2019 10:12:35 AM

NAO can’t connect to the “Former Web Page”

1. Make sure your robot is properly connected to your network (or directly to your computer).

If you're not sure, press NAO's chest button once. The robot should say its IP address (write it down, you'll need it).

2. Download and install the software PuTTY on your computer. You can find it here.

3. Open PuTTY and type your NAO's IP address in the "HOST NAME" field. Confirm by clicking on "OPEN".

Support 1

Read more
  • Jun 15, 2018 3:50:37 PM

Don't forget to charge your NAO Robot! 

So you just received your new NAO robot... the first thing you want to do is charge it for at least 90 minutes.  Another tip to keep the battery fresh, you should charge it at least once every 90 days (especially if you are not going to be using it for a period of time). As an example, summertime, when you go on break, charge it before you go and charge it once again when you return, this will keep the lithium ion battery from depleting.

Now, enjoy your NAO robot and have a great day

Are you interested in having a NAO Robot? Ask for a Price Quote Request!

Price Quote Request

Read more
  • Mar 15, 2018 4:48:11 PM

Factory Reset NAO Robot with a USB Flasher

Disclaimer: The following support solution will erase the memory on NAO. Make sure you are familiar with disk formatting and know/follow the directions before attempting the following. If you have questions, contact us before attempting this solution.

(You can follow this video as well)

Reset Nao Robot-1.jpg

Read more
  • Feb 12, 2018 2:51:13 PM

NAO robot can't understand voice command

You just received your NAO and you're very excited to discover all it can do and how to use it. You are following all the steps to get started.  The NAO has just registered to the basic channel and it's now ready to engage and interact with you. He's looking at you and you ask " Hello NAO, what can you do ?" The robot looks at you and ignores you . You try again " hey NAO, what can you do ?" ... nothing. As if you were not here. You try another sentence "What's your name?" .. silence, nothing. How frustrated this can be, it's new and already broken. What's wrong with its microphones?

Read more
  • Jul 26, 2017 3:21:32 PM

NAO Robot Error 501

If you are getting a “Error 501. I can’t connect to Cloud services; my system date is wrong.” this is most likely an indication the the head battery is depleted or dead.

Read more
  • Jul 12, 2017 4:56:42 PM