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I Keep Experiencing Errors on Pepper Even After Restart

If you keep getting error even after a restart, this usually indicates that it is time for a firmware reset.
1. Turn OFF the robot.
2. Press and hold the power button for 6 seconds
until its shoulders start blinking blue.
3. Wait for 10 minutes until the reset process is complete.
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  • Jan 24, 2023 3:25:38 PM

NAO or Pepper Robot Does Not Respond When I Talk To It


Both NAO and Pepper can be programmed to respond to a variety of stimuli, or programmed to engage in back and forth conversations. This is not a default behavior however, and your NAO or Pepper will not respond to any conversation until you teach it how to.

One easy way to do this is to install something called “Basic Channels” from the Aldebaran Cloud store. Basic Channels is a packaged set of dialog programs that makes the robot conversational right away.

If your NAO or Pepper used to respond to you and recently stopped, it is possible that the volume of the robot has been turned down so low that its answers are inaudible. It is also possible that a microphone is malfunctioning in the head. If you believe this to be the case, Contact Support.


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  • Jan 18, 2023 2:04:26 PM

Pepper Does Not Start

Pepper management

If you push Pepper's chest button and nothing happens, don't panic. In almost every case an unresponsive Pepper is caused by one of two things: a depleted battery or the emergency stop button. Both can be checked easily.

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  • Jan 18, 2023 11:15:54 AM

NAO or Pepper Robot giving "Error 713"

NAO Error 1a-1

Error 713: I can’t move anymore. I detected an error on n of my vital devices: [list n devices].

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  • Jan 18, 2023 11:14:56 AM

How to Factory Reset a Pepper Robot

In some scenarios you will need to reinstall Pepper’s operating system, called NAOqi. Follow these steps to perform a factory reset on your Pepper. You can also factory reset Pepper using Choregraphe - those instructions are here.

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  • Apr 23, 2019 4:07:48 PM

How to Safely Move Pepper Robot

Before moving Pepper around, make sure that:
1. The floor is flat, dry and there is no rug or a thick carper on the way that could cause the robot to fall.
2. There is at least 120 cm of free space around the robot.
3. You keep Pepper away from steps.

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  • Jul 19, 2018 3:56:32 PM